Return Policy

Welcome to our site! All our products could return for free within 7 days for some reason! Please follow the reasons below for more details.

Support Free Return Reasons: 

  • Broken Product

If the product is broken when arrive, it's our obligation. You need to send us the broken product photos to us,so we can ship a new one to you.

  • Wrong Product

If received product is not the same as ordered, you can send the product photos to us, we will send the correct one or full return,which depend on your choice.

  • Not Satisfied

If you are not satisfied with our product.Please keep the product in origin condition and no used.

For these conditions mentioned above.We will bear the freights shipped product from our customers to us if return. We will make 100% refund when we receive your package.we will email you once process your refund.

Umisoul will bear the round trip freights if you want to exchange the products.

Not support the free return:

  • Arrived late

If the product arrive late, we are sorry to say we can not control all the condition during the shipping.

If the product is out of stock and you received it late, we can make some compensation for you, such as reward you the coupon code or a few partial refunds.

  • Change mind

 If you change your mind or want to change to another product after the package shipping out.

For these conditions mentioned above.The buyer will bear the freights shipped product from you to us if return. We will make 100% refund when we receive your package.we will email you when once processing your refund.

The buyer will bear the round trip freights if you want to exchange the products.

 

Satisfying Guarantee for Every Purchase

 

Dear customer, If you are not satisfied with an item purchased from us, please contact us before applying for a return or refund. A prompt exchange should be issued within 7 days after receiving.

All returns must be pre-approved. Unauthorized returns will not be accepted.

So please contact us immidiately if you are not satisfied with the product. 

 

If you are shipping the product back.

Carefully pack the item(s) in the original package.

The refund would be processed after the item is received by our warehouse staff, item is confirmed to be in good condition.

For assistance on return, please send a email to service@umisoul.com

 

How long you will receive the refund money?

If you pay by the credit card, you will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time).

If you pay through the Paypal, you will receive the refund on time after you receive the refund email.

Our shop doesn't charge the processing fee.

No-restocking to be charged to the consumers for the product's return.

 

Notice:

If you have any question, please contact us:

Email: service@umisoul.com